These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and The Crown Trimmer ("we", "us", "our"), governing your access to and use of our website, products, and services.

By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree, you must not use our website or purchase our products.

1.1  These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

1.2  We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Your continued use of the website or services following any changes constitutes your acceptance of the revised Terms.

1.3  These Terms must be read in conjunction with our Privacy Policy and Returns & Refund Policy, which are incorporated herein by reference.

The Crown Trimmer is an e-commerce brand selling personal grooming products, operating primarily through its online store. Our flagship product, the Crown Trimmer 2.0, is sold at a retail price of £75.00 GBP.

2.1  Our website and services are directed exclusively at individuals who are 18 years of age or older. By placing an order, you confirm that you meet this age requirement.

2.2  We reserve the right to refuse service to any individual or entity at our sole discretion, without explanation or liability.

2.3  All content, branding, images, text, and product descriptions on our website are the exclusive intellectual property of The Crown Trimmer. Unauthorised reproduction or use is strictly prohibited.

3.1  Placing an order on our website constitutes an offer to purchase. No binding contract exists between you and The Crown Trimmer until we have confirmed acceptance of your order by email.

3.2  We reserve the right to refuse, cancel, or limit any order at any time, for any reason, including but not limited to: suspected fraud, pricing errors, stock unavailability, or failure to meet eligibility requirements.

3.3  You are responsible for ensuring that all information provided at the time of ordering — including your name, delivery address, and payment details — is accurate and complete. We accept no liability for failed deliveries or payment issues arising from incorrect information provided by the customer.

3.4  Orders cannot be amended or cancelled after they have been dispatched. Please review your order carefully before completing your purchase.

3.5  We reserve the right to limit the quantity of products sold per customer or household at our sole discretion.

4.1  All prices are displayed in British Pounds Sterling (GBP). The current retail price of the Crown Trimmer 2.0 is £75.00 GBP.

4.2  We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already confirmed.

4.3  In the event of a pricing error on our website, we are not obligated to honour orders placed at the incorrect price. We will notify you of the error and offer you the option to proceed at the correct price or receive a full refund.

4.4  By submitting payment, you confirm that you are the authorised holder of the payment method used, and that you authorise The Crown Trimmer to charge the full amount for your order.

4.5  Any applicable taxes, customs duties, or import charges for international orders are the sole responsibility of the customer. We are not liable for any additional charges imposed by the destination country.

4.6  Promotional codes and discounts are subject to individual terms and conditions, are non-transferable, and may not be combined with other offers unless expressly stated.

5.1  All delivery timeframes provided are estimates only and do not constitute a guarantee of delivery by a specific date. We are not liable for delays caused by postal services, customs clearance, or circumstances beyond our reasonable control.

5.2  Risk of loss and title for products passes to the customer upon dispatch from our fulfilment centre. Once dispatched, we are not responsible for items lost, stolen, or damaged in transit, unless a confirmed carrier error is established.

5.3  The Crown Trimmer is not responsible for delivery failures resulting from incorrect or incomplete addresses provided by the customer. Re-delivery costs, where applicable, will be charged to the customer.

5.4  We reserve the right to use any reputable courier or postal service of our choosing to fulfil your order.

5.5  Delivery charges, where applicable, are non-refundable except in cases of confirmed product defect or our error.

6.1  The Crown Trimmer 2.0 is intended for personal grooming use only. Any use of the product outside its intended purpose, or failure to follow the included care and usage instructions, voids any applicable warranty or guarantee.

6.2  We make no representation that the product is suitable for every individual's specific needs or skin type. You assume full responsibility for determining that the product is appropriate for your personal use.

6.3  Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

6.4  We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. Use of our website is at your own risk.

7.1  All content on the The Crown Trimmer website — including but not limited to text, graphics, logos, images, product descriptions, and software — is the exclusive intellectual property of The Crown Trimmer and is protected by applicable copyright, trademark, and intellectual property laws.

7.2  You may not copy, reproduce, distribute, republish, display, post, or transmit any content from our website in any form or by any means without our express prior written consent.

7.3  You may not use our brand name, logo, or any associated trademarks for any commercial purpose without our written authorisation.

By using our website and services, you agree that you will not:

8.1  Any breach of the above may result in immediate termination of your account, cancellation of pending orders, and where applicable, legal proceedings.

9.1  We take fraudulent chargebacks extremely seriously. Before initiating any chargeback or payment dispute with your bank or card issuer, you must contact us first at support@thecrowntrimmer.co.uk and allow us a minimum of 5 business days to resolve your concern.

9.2  All communications between the customer and The Crown Trimmer are recorded and retained. These records may be submitted as evidence in any dispute, chargeback, or legal proceeding.

9.3  Where a chargeback is found to be unjustified, we reserve the right to pursue recovery of the disputed amount plus any associated fees through appropriate legal channels.

10.1  All returns and refunds are governed exclusively by our Returns & Refund Policy, which forms part of these Terms and is incorporated herein by reference.

10.2  The Crown Trimmer 2.0 is a personal hygiene product. Once the product seal is broken or the item is used, it cannot be returned or refunded under any circumstances, except where a confirmed manufacturing defect is identified.

10.3  Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order within 14 calendar days of delivery. However, this right does not apply to sealed hygiene or personal care products that have been opened after delivery.

10.4  Refunds, where approved, will be issued to the original payment method only and processed within 14 calendar days of our receipt and inspection of the returned item.

11.1  Our website and products are provided "as is" and "as available" without any representations or warranties, express or implied, to the fullest extent permitted by applicable law.

11.2  We do not warrant that: (a) our website will be continuously available or error-free; (b) product descriptions or other content are accurate, complete, or current; (c) the product will meet your specific personal expectations or requirements beyond those expressly described.

11.3  Individual results from use of the Crown Trimmer 2.0 may vary. Any testimonials, reviews, or results shown on our website are representative of user experiences and do not constitute a guarantee of the same results for every customer.

12.1  You agree to indemnify, defend, and hold harmless The Crown Trimmer, its directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses — including reasonable legal fees — arising out of or in connection with:

1. Your breach of these Terms or any applicable law or regulation.
2. Your use or misuse of our website, products, or services.
3. Any false, misleading, or fraudulent information provided by you.
4. Any unjustified chargeback or payment dispute initiated by you.
5. Any infringement by you of the intellectual property or other rights of any third party.

13.1  These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

13.2  You agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising out of or in connection with these Terms or your purchase from The Crown Trimmer.

13.3  If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14.1  Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14.2  For independent advice on your consumer rights, you may contact Citizens Advice (citizensadvice.org.uk) or the Competition and Markets Authority (gov.uk/cma).

For any questions, complaints, or concerns regarding these Terms, please contact our support team. We aim to respond to all enquiries within 2 business days, Monday to Friday.