Contact information
.tc-policy-wrap { font-family: 'Lato', sans-serif; color: #3a3a3a; max-width: 860px; margin: 0 auto; padding: 0 16px 60px; box-sizing: border-box; } .tc-hero { background: linear-gradient(135deg, #0a1628 0%, #0d2045 60%, #1a3d5c 100%); border-radius: 4px; padding: 52px 40px 44px; text-align: center; margin-bottom: 48px; position: relative; overflow: hidden; } .tc-hero::before { content: ''; position: absolute; inset: 0; background: url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23c9a84c' fill-opacity='0.05'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E"); } .tc-hero-crown { font-family: 'Playfair Display', serif; font-size: 13px; letter-spacing: 6px; text-transform: uppercase; color: rgba(201,168,76,0.7); margin-bottom: 10px; } .tc-hero h1 { font-family: 'Playfair Display', serif; font-size: clamp(22px, 4vw, 32px); font-weight: 700; color: #fff; margin: 0 0 12px; line-height: 1.25; } .tc-hero-meta { font-size: 12px; color: rgba(255,255,255,0.45); letter-spacing: 1px; } .tc-hero-divider { width: 48px; height: 2px; background: rgba(201,168,76,0.5); margin: 16px auto; } /* Intro banner */ .tc-intro-banner { background: linear-gradient(135deg, rgba(201,168,76,0.08), rgba(201,168,76,0.03)); border: 1px solid rgba(201,168,76,0.25); border-radius: 10px; padding: 24px 28px; text-align: center; margin-bottom: 48px; } .tc-intro-banner p { font-size: 14px; color: #555; line-height: 1.8; margin: 0; } .tc-intro-banner strong { color: #0a1628; } /* Cards de contacto */ .tc-contact-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 16px; margin-bottom: 48px; } .tc-ccard { border: 1px solid rgba(201,168,76,0.25); border-radius: 12px; padding: 24px 20px; background: #fff; text-align: center; transition: border-color 0.2s, box-shadow 0.2s; } .tc-ccard:hover { border-color: rgba(201,168,76,0.5); box-shadow: 0 4px 20px rgba(0,0,0,0.06); } .tc-ccard-icon { width: 48px; height: 48px; background: linear-gradient(135deg, rgba(201,168,76,0.15), rgba(201,168,76,0.05)); border: 1px solid rgba(201,168,76,0.3); border-radius: 12px; display: flex; align-items: center; justify-content: center; margin: 0 auto 14px; } .tc-ccard-icon svg { width: 22px; height: 22px; stroke: #c9a84c; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; } .tc-ccard-label { font-size: 10px; font-weight: 700; letter-spacing: 2px; text-transform: uppercase; color: #c9a84c; margin-bottom: 6px; } .tc-ccard-val { font-size: 14px; color: #0a1628; font-weight: 700; line-height: 1.4; } .tc-ccard-sub { font-size: 11.5px; color: #999; margin-top: 4px; line-height: 1.5; } /* Section */ .tc-section { margin-bottom: 36px; } .tc-section-header { display: flex; align-items: center; gap: 14px; margin-bottom: 14px; } .tc-section-num { background: #0a1628; color: #c9a84c; font-family: 'Playfair Display', serif; font-size: 13px; font-weight: 600; width: 32px; height: 32px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; } .tc-section-title { font-family: 'Playfair Display', serif; font-size: 18px; font-weight: 600; color: #0a1628; border-bottom: 1.5px solid rgba(201,168,76,0.4); padding-bottom: 8px; flex: 1; } .tc-section p { font-size: 14px; line-height: 1.8; color: #555; margin: 0 0 10px 46px; } .tc-section p b { color: #0a1628; font-weight: 700; } .tc-infobox { background: #EBF3FB; border-left: 4px solid #2E75B6; border-radius: 0 6px 6px 0; padding: 14px 18px; margin: 0 0 14px 46px; font-size: 13.5px; color: #1F4E79; line-height: 1.7; } .tc-infobox b { font-weight: 700; } .tc-infobox-gold { background: rgba(201,168,76,0.07); border-left: 4px solid #c9a84c; border-radius: 0 6px 6px 0; padding: 14px 18px; margin: 0 0 14px 46px; font-size: 13.5px; color: #7a5e1e; line-height: 1.7; } .tc-infobox-gold b { font-weight: 700; } /* Hours table */ .tc-hours { margin: 12px 0 12px 46px; border: 1px solid rgba(201,168,76,0.2); border-radius: 8px; overflow: hidden; } .tc-hours-row { display: flex; align-items: center; justify-content: space-between; padding: 10px 16px; font-size: 13px; border-bottom: 1px solid rgba(0,0,0,0.05); } .tc-hours-row:last-child { border-bottom: none; } .tc-hours-row:nth-child(even) { background: rgba(201,168,76,0.04); } .tc-hours-day { color: #333; font-weight: 500; } .tc-hours-time { color: #0a1628; font-weight: 700; } .tc-hours-closed { color: #cc3333; font-weight: 600; } /* Location box */ .tc-location { margin: 12px 0 12px 46px; background: #f7f7f7; border: 1px solid #eee; border-radius: 10px; padding: 20px 20px; display: flex; align-items: flex-start; gap: 14px; } .tc-location-icon { width: 40px; height: 40px; background: #0a1628; border-radius: 10px; display: flex; align-items: center; justify-content: center; flex-shrink: 0; } .tc-location-icon svg { width: 20px; height: 20px; stroke: #c9a84c; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; } .tc-location-text { flex: 1; } .tc-location-title { font-size: 13px; font-weight: 700; color: #0a1628; margin-bottom: 4px; } .tc-location-detail { font-size: 13px; color: #666; line-height: 1.6; } .tc-footnote { border-top: 1px solid rgba(201,168,76,0.2); margin-top: 48px; padding-top: 18px; font-size: 12px; color: #aaa; line-height: 1.7; font-style: italic; text-align: center; } @media (max-width: 600px) { .tc-hero { padding: 36px 20px 32px; } .tc-section p, .tc-infobox, .tc-infobox-gold, .tc-hours, .tc-location { margin-left: 0; } .tc-section-num { display: none; } }
Contact Us
The best and fastest way to contact our team is by email. We handle all enquiries — including order questions, delivery issues, returns, and product support — through our dedicated support inbox.
Please provide as much detail as possible when contacting us, including your full name, order number, and a clear description of your enquiry. This allows us to resolve your issue as efficiently as possible.
Our customer support team operates during the following hours. Enquiries received outside these hours will be attended to on the next available business day.
We are also closed on all UK public holidays. During peak periods — such as promotional events or holidays — response times may be slightly longer. We appreciate your patience.
The Crown Trimmer is a UK-based brand, proudly operating from England. All customer support, fulfilment, and operations are managed within the United Kingdom.
England, United Kingdom 🇬🇧
Please note that we do not accept walk-in enquiries or collections. All orders and support requests must be handled online through our website or via email.
If you have a question about your order status, tracking, or delivery, please email us with your order number and full name. We will check with our fulfilment team and provide you with an update as quickly as possible.
For lost or damaged parcels, please refer to our Shipping & Delivery Policy for the relevant reporting timeframes and procedures.
To initiate a return, exchange, or refund request, please contact our team at support@thecrowntrimmer.co.uk within the applicable window, quoting your order number and reason for the request.
All return and refund requests are handled in accordance with our Returns & Refund Policy, available on our website. Please review this Policy before submitting your request to ensure your enquiry is eligible.
We aim to respond to all enquiries within 2 business days from the date of receipt. During peak periods, this may extend slightly — we appreciate your understanding and assure you that every message is read and attended to.
To help us respond as efficiently as possible, please avoid sending multiple emails for the same enquiry, as this may delay our team's response. If you have not heard back within 3 business days, please follow up with a single reply to your original email thread.